“If you’ve purchased a security suite or anti-malware tool to clean up problems on your computer, you can reasonably expect the product to do that job. If self-defending malware interferes with installation or prevents the product from running its anti-malware scan you can reasonably expect the vendor to help you with the problem. And if they just can’t get the product installed, you can reasonably expect your money back. What isn’t remotely reasonable is the idea that you should pay big bucks for the privilege of installing the program you’ve already bought.”
Norton / Symantec technical support tries to convert callers to purchase more expensive solutions, while McAfee provides quality technical support without hassle.
Online Pricing:
Norton Internet Security 2010 MSRP $69.99, and $39.99 after mail-in rebate.
McAfee Total Protection 2010 MSRP $79.99, and $49.99 after mail-in rebate.